Choose the product and available options you want, select Add to bag, and complete payment through Shopify’s secure checkout. Review your email address, shipping address, and selected items before submitting the order.

A confirmation email is sent to the email address entered at checkout. Check your spam or promotions folder if you do not see it. Contact customer care if you still cannot locate the confirmation.

Contact customer care as soon as possible with your order number and requested change. Changes and cancellations are not guaranteed once processing or fulfillment has started.

Send the correct address to customer care immediately. An address cannot always be changed after an order has entered fulfillment, and the customer is responsible for providing a complete, accurate address at checkout.

Available payment methods appear at checkout and may vary by location and device. All payments are processed through Shopify’s secure checkout; Rarest Diamond® Co. does not receive your full card number.

Enter the code in the discount-code field during checkout before completing payment. Unless an offer states otherwise, promotions may not be combined and cannot be added after an order is submitted.

A preorder reserves an item before it is ready to ship. The estimated fulfillment window and any special preorder terms are shown on the product page. Orders containing preorder and in-stock items may be fulfilled according to the information shown at purchase.

Processing is the time needed to prepare your order before it leaves. Shipping time begins after the carrier accepts the package. Any estimate shown at checkout is an estimate and may be affected by the carrier, weather, holidays, or address issues.

When tracking is available, you will receive a shipping confirmation email with a tracking link. Tracking can take time to update after the label is created.

Allow the carrier time to scan and update the package. If tracking remains unchanged beyond the carrier’s normal window, contact the carrier first, then email customer care with your order number and tracking details.

Check the delivery location, mailbox, front desk, household members, neighbors, and any carrier delivery photo. Contact the carrier to open a delivery inquiry, then send the case information and your order number to customer care.

Customer care will review the carrier’s reason for return and the order details. Additional shipping charges may apply when a package is returned because of an incomplete address, refused delivery, or failure to collect it.

The countries currently available for delivery appear in the country and currency selector and at checkout. International customers may be responsible for duties, taxes, customs charges, or carrier fees required by their destination country.

Yes. Items may ship separately because of inventory location, product type, or fulfillment timing. When available, a separate tracking update will be sent for each package.

Return eligibility is governed by the refund policy published on the website and any product-specific terms shown before purchase. Keep the item unused, unworn, and in its original condition and packaging while your request is reviewed.

Email customer care with your order number, the item you want to return, and the reason for the request. Do not send an item back until return instructions have been provided.

Contact customer care to ask about an exchange. Approval and replacement availability are not guaranteed. In some situations, a return and new order may be required.

Items marked final sale, personalized, made to order, hygiene-sensitive, or otherwise excluded on the product page or refund policy may not be eligible for return. Review the item page before purchasing.

Contact customer care promptly with your order number, clear photos of the item, packaging, shipping label, and the issue. Keep all packaging until the review is complete.

Approved refunds are sent to the original payment method after the return is received and reviewed. Your bank or payment provider may require additional time to post the funds to your account.

Shipping-charge eligibility depends on the published refund policy and the reason for the return. Approved damaged or incorrect-item claims are reviewed separately from preference-based returns.

Dimensions, materials, closures, features, and care information are listed on the individual product page when available. Contact customer care before ordering if you need a detail that is not shown.

We aim to show products accurately, but screen settings, lighting, and material variation can affect how color appears. Small differences do not necessarily mean the item is defective.

Use the measurements and fit notes shown on the product page or size guide. Compare them with a similar item you own. Contact customer care before ordering when you are between sizes or need help interpreting the chart.

Some items return and others are limited. Join the email list and watch the product page for restock announcements. Customer care cannot guarantee a restock date unless one is officially published.

Items are not reserved simply because they are placed in a shopping bag. An item is secured only after checkout is successfully completed, unless a specific reservation or preorder program states otherwise.

Customization is available only when it is specifically offered on the product page. Requests submitted in order notes are not automatically accepted or guaranteed.

Handle with clean hands, avoid overfilling, and keep the item away from prolonged moisture, heat, direct sunlight, oils, cosmetics, and rough surfaces. Wipe gently with a soft, dry cloth and store it supported in a cool, dry place.

Do not use bleach, alcohol, acetone, harsh detergents, abrasive sponges, or untested leather and fabric treatments. Test any appropriate product in a hidden area first and follow the material-specific care instructions.

Follow the sewn-in care label. When permitted, turn the garment inside out, wash with similar colors, use a gentle cycle, and avoid direct heat on printed or decorated areas. Do not iron directly over artwork or embellishment.

Empty the item, gently support its shape, protect hardware from rubbing, and store it in a breathable dust bag or clean, dry area. Avoid sealed damp spaces and heavy items that can crush or crease it.

Email support@rarestdiamond.com. Include your full name, order number, and a clear description of what you need. Photos are helpful for product or delivery concerns.

Messages are reviewed during customer-care business days. Sending multiple new messages about the same issue can separate the conversation, so reply to the same email thread whenever possible.

Include the order number, purchaser name, checkout email address, and the specific item or issue. Never email your full card number, banking password, or account password.

You may ship to the recipient’s address when it is entered correctly at checkout. Gift wrapping, gift messages, or price-free packing are included only when those options are shown and selected during purchase.

Rarest Diamond® Co. is a woman-founded independent fashion and lifestyle brand created by Nece Blakney, M.B.A. and B.F.A. in Fashion Design. The brand creates handbags, accessories, and statement apparel centered on confidence, standards, and self-worth.